Shipping policy

SHIPPING POLICY

Processing Times

Sugar Rocks Confections creates handcrafted treats in small batches. Please allow 3–5 business days for your order to be prepared before shipment unless otherwise stated on the product page.

Processing time is separate from shipping/transit time. Choosing an expedited shipping method does not shorten the time required to prepare your order.

Limited Releases & Preorders

Limited-edition collections, seasonal releases, and preorder items may have different processing or scheduled shipping dates. Any special shipping timeline will be stated on the product page at the time of purchase.

If your order contains a preorder or limited-release item, your order may be held and shipped together according to the stated release schedule.

Shipping Rates & Delivery Estimates

Sugar Rocks Confections currently ships within the United States.

Our current shipping options are:

Standard Shipping: $8.00 — estimated 3–5 business days in transit
Express Shipping: $15.00 — estimated 1–2 business days in transit
Free Standard Shipping: Available on qualifying orders of $70 or more

Shipping options and availability are displayed at checkout.

Carrier delivery estimates begin after your order has been processed and shipped. Processing time is not included in the estimated carrier transit time.

Once an order has been transferred to the shipping carrier, delivery times may be affected by weather, holidays, carrier delays, or other circumstances outside of our control.

Warm Weather & Food Products

Some Sugar Rocks Confections products may be sensitive to heat or changing weather conditions. We package orders with care; however, we cannot guarantee that packages will remain temperature-controlled while in the possession of the shipping carrier.

When possible, we recommend retrieving delivered packages promptly and bringing them indoors.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has entered production or has been shipped.

Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.

Lost, Delayed, or Damaged Packages

If your package appears lost, significantly delayed, or arrives damaged, please contact us as soon as possible at:

sugarrocksconfections@gmail.com

For damaged orders, please contact us within 48 hours of delivery and include your order number and photos of the product and packaging when applicable so we can review the issue.

Eligible issues will be handled in accordance with our Return & Refund Policy.