Refund policy

Return & Refund Policy

Because Sugar Rocks Confections creates food products, we are unable to accept returns or exchanges on edible items.

Damaged or Incorrect Orders

We want your Sweet Hits to arrive ready to enjoy. If your order arrives damaged, contains an incorrect item, or you believe there is a problem with your order, please contact us within 48 hours of delivery.

Please include your order number and photos of the product and packaging when applicable so we can review the issue.

Once reviewed, eligible issues may be resolved with a replacement, store credit, or refund, depending on the circumstances.

Cancellations & Order Changes

Please contact us as soon as possible if you need to cancel or change an order. Because our confections are handcrafted in small batches, we cannot guarantee that an order can be changed or cancelled once production has begun.

Limited releases, preorders, and made-to-order products may have additional cancellation terms stated on the product page at the time of purchase.

Taste & Personal Preference

We hope you love every Sugar Rocks creation, but individual taste preferences are subjective. Refunds or replacements are not provided solely because a customer does not enjoy a particular flavor or texture.

If you believe there is an actual quality issue with your product, please contact us within 48 hours of delivery so we can review it.

Non-Food Items

If Sugar Rocks Confections offers non-food merchandise, tools, accessories, or other eligible products, any applicable return conditions will be stated on the product page or communicated at the time of purchase.